Claims Knowledge Library

Your go-to hub for trusted answers, helpful tools, and clarity during the claims process.Got questions?

We’ve got answers — and more. Whether you're knee-deep in a claim or just trying to understand your policy better, our Claims Knowledge Library is here to help. Inside, you’ll find easy-to-understand videos, quick audio explainers, helpful documents, and guides covering everything from policy coverage to common pitfalls to avoid.

Think of it as your personal claims toolbox — organized, accessible, and always growing. No fluff, no overwhelm — just the information you need, when you need it, in one easy place.

General Claims Questions

Toilet Overflow vs. Sewer Backup

View Post
General Claims Questions

Is My Roof Fully Covered?

View Post
General Claims Questions

How Much Mold Coverage Is Enough?

View Post
General Claims Questions

Mitigation vs. Remediation

View Post
General Claims Questions

Is It Okay To Shut Off the Drying Equipment?

View Post
General Claims Questions

What Should You Do If You Think You Have Mold?

View Post
Policy Question and Answers

What Is Assignment of Benefits?

View Post
Policy Question and Answers

What Is Alternative Dispute Resolution?

View Post
Policy Question and Answers

What Is the Sworn Proof of Loss Form?

View Post
Policy Question and Answers

What Is the Request for Information Letter?

View Post
Policy Question and Answers

What Is the Reservation of Rights?

View Post
Policy Question and Answers

What Is Recoverable Depreciation?

View Post